Ready to Use Your Points?
Need some information before you begin? You’ll find many of the answers listed below that can guide you through the redemption process.
Reserve with Marriott Rewards points
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3. What if I don't have enough points at the time of my reservation to redeem my hotel reward?
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If you have the required amount of points at the time you first make (or later modify) your reward reservation, your points will automatically be deducted from your account when you submit your new (or modified) reservation.
If you do not have enough points at the time you first make (or later modify) your reward reservation, you can still reserve your room. When you make your reservation, be sure to select the option to "Use Marriott Rewards Points" for your hotel stay. Your room will be reserved, but your reward redemption will not be processed. You will receive an email confirmation of your room reservation only.
Before your stay, you will either have to purchase points (can purchase 50,000 points per account per year) or make additional stays to earn enough points to cover the difference.
Once you have enough points for your stay, you can order your reward online. Use the Look Up Reservations link to find your reservation, then use the Order your reward certificate link.
Your points will be redeemed for your stay, and you will receive an email confirmation of your reward order along with a reminder of your reservation information.
Please note that your hotel reward e-certificate will be accessible at your hotel upon check-in. You will not receive a certificate by mail.
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8. How do I get express delivery of my certificate?
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Paper certificates cost $10 and may take 10 business days to arrive in the US; up to 4 weeks elsewhere. E-certificates for reward stays at Marriott hotels, require about 24 hours to process.
For express delivery, contact Marriott Rewards Customer Service:
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9. How do I cancel a reward?
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To cancel a hotel reward, look up your reservation and select the option to "cancel." Both your reservation and reward certificates will be cancelled.
For all other reward cancellations, please contact Marriott Rewards Customer Service. All points will be credited to your Marriott Rewards account.
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